These Terms of Service ("Terms") form a legally binding agreement between you ("Subscriber", "you", "your") and MD Consultancy Pty Ltd ABN 34 790 148 584 ("we", "us", "our"), the operator of Hey Sharon, trading as Hey Sharon.
By subscribing to Hey Sharon or using any part of the service, you agree to be bound by these Terms. If you do not agree, do not use the service.
These Terms are governed by the laws of New South Wales, Australia.
Hey Sharon is an AI-powered virtual office management service for residential builders delivered via WhatsApp and SMS. The service includes:
Hey Sharon is an organisational and memory tool. It is not:
We aim to provide Hey Sharon on a continuous basis but do not guarantee uninterrupted availability. We may perform maintenance, updates, or experience outages. We will endeavour to notify you of planned outages via WhatsApp where possible.
You must be at least 18 years old and be using Hey Sharon for legitimate business purposes to subscribe. Hey Sharon is intended for Australian residential builders and construction businesses.
You are responsible for:
Each subscription covers one builder and their associated jobs. If multiple people in your business need access, contact hello@heysharon.ai to discuss appropriate arrangements.
If you choose to connect your Gmail account, you authorise Hey Sharon to access your Gmail on a read-only basis via Google's OAuth 2.0 protocol. This means we can read your emails and attachments but cannot send, delete, or modify anything in your Gmail account.
Your Gmail account may contain emails from and about third parties including your subcontractors, suppliers, and clients. By connecting your Gmail account, you represent and warrant that:
You may revoke Hey Sharon's Gmail access at any time through your Google Account settings or by contacting us. Revoking access stops future ingestion but does not automatically delete previously ingested data. Contact privacy@heysharon.ai to request data deletion.
The current subscription fee is AUD $299 per month (GST inclusive where applicable).
If a payment fails, we will notify you via WhatsApp and retry after 3 days. If payment is not received within 7 days of the original due date, we may suspend your access until payment is made. Continued non-payment may result in termination and deletion of your data in accordance with our Privacy Policy.
We may change the subscription fee with at least 30 days' written notice via WhatsApp message to your registered number. Price changes take effect on your next billing cycle after the notice period. If you do not agree to a price change, you may cancel before the new price takes effect.
If GST applies to your subscription, it is included in the stated price. We will provide a tax invoice upon request.
We may offer new subscribers a trial period during which the service is provided at no charge. Any trial period, its duration, and any conditions will be agreed in writing (including via WhatsApp message) before access is granted.
Unless you cancel before the end of the trial period, your subscription will automatically convert to a paid subscription at the current rate. We will notify you via WhatsApp at least 3 days before the trial ends.
You may cancel your subscription at any time by sending "cancel" to Sharon via WhatsApp or by emailing hello@heysharon.ai. Cancellation takes effect at the end of your current billing period. You will retain access to the service until that date.
We do not provide refunds for partial months except where required by Australian Consumer Law.
We may cancel your subscription immediately and without notice if you:
We may also cancel your subscription with 30 days' notice for any other reason.
On cancellation your data will be retained for 30 days and then permanently deleted as described in our Privacy Policy. You are responsible for exporting any information you need before cancellation takes effect.
You agree not to use Hey Sharon to:
You own your data. We process it on your behalf to deliver the service. We do not claim any ownership over your emails, documents, job records, or any other content you provide.
You grant us a limited, non-exclusive licence to access, process, store, and use your data solely for the purpose of providing and improving the Hey Sharon service as described in these Terms and our Privacy Policy. This licence ends when your data is deleted.
Hey Sharon uses AI to classify and organise your documents. AI classification is not perfect. You are responsible for reviewing and confirming classifications, particularly for financial records you intend to rely on for invoicing, taxation, or legal purposes. Do not treat Hey Sharon's output as a substitute for professional bookkeeping or accounting.
Hey Sharon is not a backup service. We strongly recommend maintaining your own copies of important business documents independently of Hey Sharon.
Hey Sharon, including its software, AI models, classification systems, brand, and all associated intellectual property, is owned by MD Consultancy Pty Ltd. These Terms do not grant you any rights in our intellectual property except the limited right to use the service as described.
If you provide us with suggestions, feedback, or ideas about the service, you grant us the right to use that feedback without restriction or compensation to you.
To the maximum extent permitted by Australian law, we exclude all liability for:
To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or the Hey Sharon service is limited to the amount you paid us in the 3 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) including the Australian Consumer Law. Where our liability cannot be excluded, it is limited to the extent permitted by law.
We provide Hey Sharon "as is." We do not warrant that:
We make reasonable efforts to ensure the service is reliable and useful, but the nature of AI-assisted classification means errors will occur. You should always review and confirm Sharon's output before relying on it for any financial, legal, or compliance purpose.
You agree to indemnify and hold harmless MD Consultancy Pty Ltd, its directors, employees, and contractors from any claim, loss, or damage (including legal costs) arising from:
We may update these Terms from time to time. When we make material changes, we will notify you via WhatsApp message to your registered number at least 14 days before the changes take effect. Continued use of Hey Sharon after the effective date constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you may cancel before they take effect.
If a dispute arises, both parties agree to attempt to resolve it in good faith before commencing formal proceedings. Contact us at hello@heysharon.ai describing the dispute and the outcome you are seeking.
These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MD Consultancy Pty Ltd regarding Hey Sharon and supersede all prior discussions and agreements.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.
You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a sale or transfer of our business, subject to the obligations in our Privacy Policy.
MD Consultancy Pty Ltd (trading as Hey Sharon)
PO Box 3015, Allambie Heights NSW 2100
hello@heysharon.ai
heysharon.ai